sihokibetFrequently Asked Questions

We at sihokibet require three types of documents for KYC (Know Your Customer) verification: a valid government-issued ID (passport, national identity card, or driver's license), a proof of address (utility bill, bank statement, or official letter dated within the last three months), and in some cases a selfie confirmation holding your ID. All documents must be clear, readable, and match your registered name. If you are verifying from Jakarta, Surabaya, Bandung, or Medan, your address proof must show a local address in one of those cities or your current residential region. Once you upload documents, our verification team reviews them within a standard review window. If we request additional documents, we will contact you via your registered email and mobile number.

If you suspect unauthorised access to your sihokibet account, change your password immediately using the password reset link on the login page. If you cannot access your account, contact our support team at once with your registered email and username. We recommend enabling two-factor authentication (2FA) on your account, which requires a code from your mobile phone each time you sign in from a new device. If you believe your email or mobile number has been compromised, do not wait — notify support immediately so we can review your account activity and help you regain control. We keep detailed logs of login attempts and account changes, and our team can help you understand what happened and secure your account.

No. We at sihokibet do not permit one person to hold multiple accounts. Our registration system checks for duplicate names, email addresses, mobile numbers, and payment details. If we detect multiple accounts under the same identity, we may suspend all of them pending review. If you have forgotten your password or username, use the password reset or account recovery feature on our login page rather than opening a new account. If you have opened a second account by mistake, contact our support team immediately to request account closure and clarification of your situation.

If a deposit fails, the payment is typically returned to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank mobile banking, local payment, online payment, e-wallet) within one to three business days, depending on your payment provider. If the funds do not appear in your bank or e-wallet, contact your payment provider's customer support. On sihokibet's side, we log all transaction attempts. If a deposit was deducted from your account but not credited to sihokibet, contact our support team with your transaction reference number (receipt, confirmation email, or payment provider statement). We will investigate and request a reversal or credit if the transaction was genuinely lost. For withdrawals, if your request is stuck in review, contact support to check the status and provide any additional documents we may need.

We at sihokibet do not charge a fee on deposits or withdrawals. The amount you deposit is the amount credited to your sihokibet account. When you withdraw, we process the full amount you request, subject to our withdrawal review. However, your payment provider (your bank, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment issuer) may charge their own fees for the transaction. For example, some banks charge a small fee for incoming transfers, and some e-wallets may deduct a percentage for high-volume withdrawals. These fees are set by your payment provider, not by sihokibet. Check your payment provider's fee schedule or contact them directly if you have questions about transaction costs.

Before you place your first bet or play your first game on sihokibet, read our Terms and Conditions, which cover your rights and obligations, dispute resolution, and account closure. Review our Privacy Policy to understand how we handle your data. For football betting specifically, check the market rules for Liga 1, Piala Indonesia, Piala AFF, and Champions League markets — these clarify what counts as a valid bet, how markets are settled, and what happens if a match is postponed or cancelled. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), read the game-specific rules before you play. For slot games, understand the paytable and any bonus round mechanics. Our Legal Notice explains jurisdiction restrictions and user responsibilities under local law. If any rule is unclear, ask our support team before you commit funds.

Free bets and free spins are promotional credits that we at sihokibet may offer to new users or existing users during special periods (such as Idul Fitri, Idul Adha, or Imlek holidays). A free bet is a credit you can use to place a wager on football markets or live-dealer games; a free spin is a single round on a specified slot game. Both are credited to your account as bonus funds, not real money. When you use a free bet or free spin, any profit is credited to your account (subject to any playthrough or conversion rules). Free bets and free spins are non-transferable and expire on a specified date if unused. Check your account dashboard for available promotions, and read the terms of each free offer carefully — they may require you to meet certain conditions before you can withdraw any winnings. Contact support if you do not see expected free credits on your account.

Our support team at sihokibet aims to respond to inquiries during standard business hours. For urgent account issues (suspected unauthorised access, payment problems, or withdrawal delays), contact us via the support channels listed on our site — we prioritise these requests. Simple questions may be answered within hours; complex issues (such as transaction disputes or withdrawal verification) may require a few business days as we investigate and gather information from payment providers. During major holidays such as Idul Fitri or Idul Adha, response times may be slower. We will keep you updated via email and SMS on the status of your inquiry. If you have not heard from us within a reasonable time, follow up with a second message — it is possible your first message was not received or was filtered.